Return Policy

At Resspry, we want you to be completely satisfied with your purchase. We offer a risk-free trial and a clear return policy to ensure a seamless shopping experience.

1. 120-Night Risk-Free Sleep Trial (Mattresses)

We believe it takes time for your body to adjust to a new mattress. That’s why we offer a 120-Night Sleep Trial starting from the date of delivery.

  • Free Pick-up Service: If you are not completely satisfied with your mattress during the 120-night trial period, simply contact us. We will arrange a free home pick-up service or local donation pickup at no cost to you.

  • Full Refund: Once the pickup or donation is confirmed, you will receive a full refund back to your original payment method.

2. Standard Returns (Non-Trial Period & Other Issues)

For returns outside the 120-night trial—including ordering the wrong size, change of mind, or purchasing incorrect items:

  • Return Window: Returns must be initiated within 30 days of delivery.

  • Condition Requirements: Items must be unused, in their original condition, and in original packaging.

3. How to Initiate a Return

  1. Contact our customer support team at service@resspry.com with your order number and reason for return.

  2. For 120-Night Trial returns, our team will schedule a free pickup service.

4. Return Warehouse Address

For customer-arranged returns, please ship items to our US warehouse:

  • Contact Person: JEC+CL08

  • Address: 200 Ludlow Dr Ste B, Ewing Township, NJ 08638, USA

  • Phone: +1 657-385-6728

Note: Please do NOT ship any items back without first contacting our customer service to receive return approval. Unauthorized returns will not be processed.

5. Refund Process

  • Inspection & Processing: Refunds are processed within 3–5 business days after receiving the returned item or confirming the pickup/donation.

  • Payment Method: Refunds will be credited to the original method of payment used at checkout. Banks may require an additional 3–7 business days to post the credit to your account.